How long will my order take to ship?
All orders generally ship within 1-2 business days of order placement. Processing time may be extended during peak holiday season.
Once a shipping label is created for your order, you'll receive an additional email confirming your shipment along with a tracking number.
Please note, once your order leaves our warehouse we cannot be held responsible for items lost or stolen during transit.
Please feel free to contact us by clicking the customer support link below if you have any questions regarding the status of your order!
Do you ship internationally?
We offer international shipping to just about anywhere! Please be aware, though, that international shipments have an estimated transit time of 7-21 days, and often take even longer. Tracking will be provided by the carrier, but once it arrives in your country it is then up to your local carrier to provide additional tracking, so details will likely be limited or unreliable during transit.
All international orders are subject to customs and duty fees as determined by the respective country of acceptance, and any additional customs fees are the responsibility of you, the buyer. Customs fees cannot be determined in advance and are not covered in the price of international shipping.
Once your order leaves our warehouse we cannot be held responsible for any items lost in international transit.
Please note, we do not offer refunds, returns or exchanges on any international orders!
If you have any questions about your order, please click the link to the Customer Support form below and someone will assist you!
Can I update my address after placing the order?
If you realize you checked out with an incorrect address, please reach out via the Customer Support link below to inform us as soon as possible. We unfortunately cannot make any guarantees and will only be able to update the address if the package has not yet shipped.
My order was returned to sender, what can be done?
If there was an issue with delivery and your package is returned to sender, we will make an attempt to reach you via email to see if you would like your package re-shipped to an updated address. If you'd like it re-shipped, we will send you an invoice for the new shipping fees. If you're not interested in having it re-shipped, or if we do not receive a response within 5 business days, we will refund the order less the shipping costs to the same method of payment on the order.
How can I make an exchange/return for an order?
For info on returns or exchanges, please head here!
Can we buy your items wholesale?
Yes! Please fill out the customer support form below to request a wholesale account.
Are your items available elsewhere?
Yes! You can find Tender Ghost at these stores.
I still have a question! What can I do?
Click the customer service form below to contact us about your order: